Terms & Conditions

Please read these terms and conditions of sale (‘Terms’) carefully. They will apply to any order you make for goods from Snackcidents. You understand that by ordering any goods, you agree to be bound by these Terms. You should retain a copy of these Terms for future reference.

1. Formation

1.1 This website is operated by Gookie Dough (‘we’, ‘us’ or ‘our’).

1.2 . Our main trading address is at Gookie Dough Co, Nottingham, NG3 1DL.

1.3 Any reference to ‘you’ or ‘your’ is a reference to you as our customer and to your rights and obligations.

1.4 Goods displayed on our website can be ordered online through our secure server, or by emailing us at yo@gookiedough.co

1.5 Your order constitutes an offer to us to buy our goods. All orders are subject to availability and subject to acceptance by us. We will confirm such acceptance to you by sending you notice (the ‘Order Confirmation’). The contract between us (the ‘Contract’) will only be formed when we let you have the Order Confirmation.

1.6 The Contract will relate only to those goods confirmed in the Order Confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate Order Confirmation.

1.7 By placing an order, you confirm that:

1.7.1 you are legally capable of entering into a binding contract;

1.7.2 you are eighteen years or over; and

1.7.3 you have read and agree to be bound by these Terms.

1.8 Please understand that if you refuse to accept these Terms, you will not be able to order any goods from us. By placing an order you accept our Delivery Terms.

1.9 We sell goods only to end consumers. All goods are sold subject to the condition that they will not be resold.

1.10 The Contract may be subject to your right of cancellation (see clause 5 below).

2. Description and price of the goods

2.1 The description and, subject to clauses 2.2 and 2.3 below, the price of any goods you order will be as shown on our website at the time you place your order, subject only to any inadvertent typographical errors for which we will not be liable. We also operate a bespoke service where non-standard goods may be ordered by special arrangement.

2.2 The prices of the goods do not include delivery charges. Additional delivery charges can be found on our website.

2.3 The prices of the goods stated on our website are those operating under our standard service. An additional charge will be payable if you require our express service, as stated at clause 4.2 below.

2.4 All prices are inclusive of VAT, where applicable.

2.5 The goods are subject to ingredient availability. You will be informed when placing your order if any goods cannot be produced and in that event, we will offer you an alternative.

2.6 Please be aware that all our goods may contain nuts or traces of nuts.

2.7 Every effort is made to ensure that all prices and descriptions shown on our website are accurate at the time you place your order. However, our website contains a large number of items and it is always possible that, despite our best efforts, some of the goods listed on our website may be incorrectly priced. We will verify prices when we give you your Order Confirmation.

2.8 We are under no obligation to provide the goods to you at the incorrect (lower) price, even after we have sent you the Order Confirmation, if the pricing error is obvious. However, we will advise you in writing where it is not possible to accept your order to buy the goods at the price stated.

2.9 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3. Payment

3.1 Payment for the goods may be made by debit, credit or charge card and (in whole or in part) by the redemption of gift vouchers. The debit, credit and charge cards accepted by us are those listed on the website.

3.2 Where you pay by debit, credit or charge card, we will debit the price of the goods from your payment card at the time of your order. We reserve the right to terminate any Contract if we are refused payment.

3.3 Where you pay the price (in whole or in part) by gift voucher, the following Terms will apply to your use of the gift voucher and you should read them carefully. The gift voucher:

3.3.1 may be redeemed for those goods which are described on the gift voucher and the full cost of whichever delivery method you select. Accordingly, where you wish to redeem the gift voucher for goods of a higher value than the goods described on the gift voucher or where you require our express service (as to which see clause 4.2 below) then an additional charge will be payable, in accordance with clauses 3.1 and 3.2;

3.3.2 A gift voucher is non-transferable and cannot be sold, resold or redeemed in whole or in part for cash or any other form of credit. You should therefore note that if you choose to purchase goods of a lower value than those described on the gift voucher, we will neither issue you with a gift voucher for the remaining value nor will we pay you a part cash refund of the gift voucher but we will hold the balance which you have not spent to your credit to be used against further orders and we keep a record of all current vouchers and unused balances on vouchers; and

3.3.3 Gift cards are valid for an indefinite period and are non-refundable.

3.4 You agree to indemnify us in full against all costs, expenses and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs. We may, at any time after a failed payment has occurred, ask a debt collection agency to collect payments from you