FAQ

Our cookie dough is made with the finest gourmet ingredients that are fully sustainable & packaged in 100% recyclable packaging. For further info click here.

We offer a wide range of vegan flavours which are clearly labelled across the website. None of our flavours are currently gluten-free but we hope to add this option in the future.

Yes, all ingredients (including the heat-treated flour) in our delicious, homemade recipes are safe to consume unbaked.

We have developed our recipe without the need for any eggs meaning all flavours of our cookie dough are egg-free. It is 100% safe to eat if you are pregnant!

It’s 100% safe to eat raw as there are no raw eggs (goodbye salmonella) and the flour we use is specially heat-treated (see you later e-coli). Our ingredients are also the finest you will find and are fully sustainable using only 100% recyclable packaging.

Oh, and it just so happens to probably be the best tasting cookie dough you have ever tried!

Snackcidents cookie dough can be out at room temperature for several hours (we recommend consuming it this way for the ultimate gooey texture!)

Please store in the fridge up until it's best before date or you can freeze your cookie dough for up to 6 months (defrost in the fridge overnight and do not refreeze).

This will vary as we make different flavours on different days. We will provide you with a best-before date with a minimum of 2 weeks of chilled life from dispatch.

You can freeze your cookie dough for up to 6 months (defrost in the fridge overnight and do not refreeze).

Please note: our cookie dough is 100% safe to eat beyond its best-before date but it will be at its highest quality before this.

Eat it raw, microwave it or bake it, the possibilities are endless! Full instructions here

Please be aware that our cookie dough is produced in a facility that does handle nuts. If you have a severe nut allergy we would recommend against purchasing our product.

We do not add any extra preservatives to our cookie dough. All recipes are handmade with fresh ingredients and are delivered in chilled packaging to ensure they stay fresh.

Currently we are online & delivery only. However, you can find us in selected dessert parlours & farm shops across the UK.

We are currently developing new flavours alongside exciting new products. Keep an eye out for future updates. You can suggest new flavours & products by filling out our contact form

All imagery is representative of the product you will receive and flavours may look different to how they are depicted in marketing images and videos.

We can deliver to anywhere in the UK and Ireland. We know cookie dough lovers live beyond our tiny but great island and we want to ultimately find a way to bring our dough to you in the near future.

For the majority of UK orders we use DPD to provide 24 hour tracked delivery. For more remote areas we use Royal Mail. Your Snackcidents cookie dough is packed with a chill pack to ensure it is super fresh when it arrives.

• Standard delivery (2-4 working days to dispatch) - £4.95.
• Express delivery (1-2 working days to dispatch) - £7.95.
• Orders £35+ - FREE standard delivery.
• Orders £50+ - FREE express delivery.

To create an account, click the 👤 icon in the upper right corner of the screen on desktop (or "Sign Up" in the menu on mobile), then select "create account". Fill out the appropriate fields and then click "create" and you're done!

Once you’ve clicked on the basket icon on the top right corner of your screen, review the contents of your basket and click "CHECKOUT". 

Enter your code in the field marked "Gift Card or Discount Code" on the right side of your screen. Click "APPLY" and your discount will be deducted from the total.

If you're shopping on your mobile device, you will enter the discount code on the same screen that you enter your payment method. Tap "SHOW ORDER SUMMARY" to reveal the box.

If you have any issues applying your discount code, please don’t hesitate to reach out on our contact form

We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Klarna, ClearPay as well as PayPal. Use whichever method you're most comfortable with.